Returns & Refund Policy

Overview

At usluxdeco, customer satisfaction is important to us. If you are not fully satisfied with your wall art purchase, you may request a return or exchange for eligible physical items within 30 days of delivery.

Eligibility Requirements

To qualify for a return, items must meet all of the following conditions:

  • Unused and in the same condition as received

  • Returned with original packaging, accessories, and included hardware

  • Accompanied by valid proof of purchase (such as an order confirmation or receipt)

  • Not customized beyond the standard options offered on the product page

Return Authorization Process

Before returning any item, you must first obtain approval by contacting us.

Once your request is approved, we will provide:

  • A prepaid return shipping label

  • Instructions for proper packaging

  • A Return Authorization Number (RA#), which must be clearly visible on the package

Returns sent without prior authorization will not be accepted or processed.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Items damaged during shipping (frame, print, or packaging)

  • Incorrect product, size, color, or design

  • Missing parts or mounting hardware

We will assess the situation and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products (including items with custom text or images)

  • Final sale or clearance items

  • Products damaged after delivery due to improper use or handling

Exchanges

If you would like to exchange an item, you must first complete the return process for the original product.

After your return is approved, you can place a new order. Any approved refund can then be used toward your replacement purchase.

Refund Processing

Once your returned item is received and inspected (typically within 3–5 business days), we will notify you of the outcome.

If approved:

  • Refunds are issued to your original payment method within 5–7 business days

  • Your financial institution may require an additional 3–10 business days to complete the transaction

Contact Information

For return requests or questions, please reach out to us:

  • Email: contact@usluxdeco.com

  • Phone: +1 413 683 9526

  • Address: 128 Bridge Rd, Florence, MA 01062, United States